RASM

Terms & Conditions

RASM (Resource Automation Service and Management)

1) All estimates/quotes are based on our understanding of your requirements and as per given time-frame. Any changes to the functionality including micro-improvements, may incur additional costs accordingly. Please ensure and clarify our understanding in a face to face meeting.
2) By accepting a quote, you agree to and accept the terms and conditions of RASM (Resource Automation Service and Management) Acceptance can be email, Whatsapp, payment of Initiation, signing a quote. No Verbal Communication is accepted.
3) Clients to ensure that we have included all requirements in the quotes/proposals/estimates and that we fully understand their requirements. Clients must provide us with clear guidelines along with the flow or specific details they may require. When such details are not provided, we will proceed with our understanding of the requirements and quote accordingly. At a later stage, if a discrepancy arises, it may lead to additional costs to accommodate the changes. Thus, it is essential that you clarify every aspect of your website development and ensure that you have been quoted on the right requirements.
4) Any complexity related to specific tasks, must be advised in advance and included in the proposal for costing purposes. We operate in good faith and rely on our clients to disclose the full picture at the time of quotation. Any discrepancy arising due to unclear requirements will not be borne by RASM (Resource Automation Service and Management).
5) There are limited man-hours allocated to each task including Project Management and Digital Strategist/Business Analyst. Minor changes may be included within the allocated hours. This will be analyze on a case-by-case basis.
6) RASM (Resource Automation Service and Management) will make every effort to complete the project/changes in the given timeframe. Reasonable delays are accepted if functionalities are redefined or modified.
7) Any delays at client’s end, may delay the project and proposed timeframes and may incur additional costs.
8) Any bugs (programming errors) reported during or just after the development does not attract additional charges.
9) Any re-work on an already completed task will attract additional charges. Any changes in the design after the design approval will incur additional charges.
10) Any modifications requested during the development or after the Go-Live approval will incur additional charges. All additional work, over and above the estimates is charged separately. Under no circumstances will RASM (Resource Automation Service and Management) be liable for any delays caused by change in the project brief.
11) Website/application content and all related materials need to be provided to us within the first two weeks of starting the project. Any delays thereafter may delay the project and may incur additional charges if it goes beyond reasonable timeframe.
12) Our websites/applications are generally tested on PCs and include near recent versions of following browsers: IE, Firefox, Chrome & Safari. If you require testing to be done on any other browser, please let us know in advance.
13) Responsive/multi-device compatible web pages are tested on iPhone and iPads. If you require testing to be done on any other device, please discuss it in advance.
14) If your website/application is not hosted on a RASM server, any additional man-hours that may be required due to any server or network related issues are not covered in our quotes and may be charged separately.
15) Please note that at any stage during the project, stalling of the project for over two calendar months will incur 3000/week administration costs. Furthermore, it may increase the previously approved estimates. If you require the project to be put on hold, please advise us in writing in advance. To put the project on hold without incurring additional charges, we will need the account to be up to date based on the work done. Further details can be discussed if such a situation arises.
16) Depending upon the functionalities required, there may be 3rd party components such as Third Party Payment Gateways or SSL certificates involved in building a website/application. Although RASM (Resource Automation Service and Management) does its best in recognizing the suitability of any such component, any unforeseen limitations of 3rd party components are beyond our control. Any third-party component purchase costs (such as SSL, Payment gateway, Google Adwords,SMS Gateways, Plug-in licenses etc) are not included in our quotes.
17) RASM offer packages in co-ordination with third party providers. Changes to the third party provider’s rules and policies may ultimately affect the services we provide or the terms and conditions herein.
18) The client must recognize that at times there may be unforeseen circumstances that will delay the development process, particularly with reference to the integration of third party software. We will try our best to complete the project as agreed in the proposal. As long as it is within a reasonable period, the client agrees not to penalize us for any genuine delay, when every effort to keep the project on the proposed schedule is taken.
19) Domain registration/renewal etc charges are not included as a part of any project/proposal unless mentioned otherwise. If required, a quote for which will be submitted separately and approved by the client.
20) Hosting charges are not included in the quotations unless mentioned otherwise. RASM (Resource Automation Service and Management) can organize an appropriate hosting solution if required, a quote for which will be submitted separately and approved by the client. Where clients decide to organize their own hosting, we should be consulted before finalizing the type of hosting and database, as it should meet the requirements of the technology used for the development. Please note that we’ll require full access with hosting support for testing and deploying the application. RASM (Resource Automation Service and Management) will not be liable for any delays or errors caused by direct or indirect actions of the hosting company.
21) RASM (Resource Automation Service and Management) generally builds and tests the websites/applications on our own servers or hosted domains. RASM cannot give access to their test servers and test websites to the clients or any third party. The website/application can be transferred-off to a nominated 3rd party server upon full payment of all invoices and dues.
22) Notwithstanding any other provision in the agreement, in consideration of the Customer entering into this agreement with RASM, upon full payment of any outstanding invoices, RASM will grant an unconditional license to the Customer to reproduce, publish, communicate, use, exploit, vary, or otherwise deal with 1) the graphics, 2) texts and 3) images used in the published website and associated of form and functionality. This will not include the intellectual property relating to the production of the website including the digital strategies, programming codes, database structures, scripts, forms or functionalities.
23) All communications/correspondences are generally done via emails. It is client’s responsibility to keep us updated with their relevant email addresses.
Disputes/Liability/Indeminity

1. In an event of a dispute, RASM reserves the right to charge the client in full for the work done as well as for the resources spent in managing the dispute. In such an event, RASM reserves the right to charge the client without honoring any discounts that were previously honored in good faith. Under no circumstances will RASM be liable for any damages arising from misrepresentation or misinformation.
2. RASM reserves the right to refuse service to any client, if these are not aligned with our business operating principles and policies.
3. RASM provides its services as is, without any guarantees on security or other issues leading to loss of data, sale or reputation. We ensure to the best of our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems, however we will not be held liable for any disruption of services if such situation arises.
4. Relationship of RASM with its suppliers, partners and sub-contractors is of an independent nature. None of the parties have any power, right or authority to interfere or bind the other or assume or create any obligation or responsibility, whether expressed or implied, on behalf of the other or in the other’s name.
5. Client will indemnify and hold RASM, its licensors, content providers, service providers, employees, agents, officers, directors, contractors and sub-contractors (the “Indemnified Parties”) harmless from your breach of any of these Terms And Conditions or any other terms, conditions, policies or procedures herein, including, without limitation, any use of content other than as expressly authorized in these Terms and Conditions. Client agrees that the indemnified parties will have no liability in connection with any such breach or unauthorized use, and you agree to indemnify and hold harmless the Indemnified Parties from any and all resulting loss, damages, judgments, awards, costs, expenses, and attorneys’ fees in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information obtained from RASM.
6. RASM will not be liable for any breach of the agreement which is caused by a matter beyond its reasonable control including but not limited to Act of God, fire, lightning, explosion, war, disorder, flood, earth quake, industrial disputes (whether or not involving their employees), extremely severe weather, or acts of local or central government or other competent authorities.